Return and Refund Policy

At Caseshub, we want you to be 100% happy with your purchase. If something isn’t right, we’re here to help.


1. Eligibility for Returns & Refunds

  • You can request a return or refund within 1 days of delivery.

  • The product must be unused, undamaged, and in its original packaging.

  • Proof of purchase (order number or invoice) is required.

  • Customized, personalized, or clearance items are not eligible for return or refund.


2. Non-Returnable Items

We cannot accept returns or refunds for:

  • Products damaged due to misuse or negligence.

  • Items purchased during a final sale/discounted clearance.

  • Opened or used products (for hygiene and quality reasons).


3. How to Request a Refund

  1. Contact our support team at caseshubcare@gmail.com with your order number and reason for return.

  2. Our team will confirm eligibility and provide you with a return shipping address.

  3. Ship the product back to us in secure packaging. (Return shipping charges are borne by the customer, unless the product is defective or wrong.)


4. Refund Process

  • Once we receive and inspect your return, we’ll notify you of approval or rejection.

  • Approved refunds will be processed within 7–10 business days to your original payment method.

  • Shipping charges are non-refundable, unless the item was defective or we sent the wrong product.


5. Exchanges

  • If you received a defective, damaged, or wrong item, we’ll replace it at no extra cost.

  • Exchange requests must be raised within 1 days of delivery.


6. Late or Missing Refunds

  • If you haven’t received your refund yet, first check your bank account/UPI wallet.

  • Then contact your bank or payment provider; processing times vary.

  • If you still have not received your refund, please reach out to us at